JW Marriott Miami

Very prompt in response to us requesting a refrigerator and extra towel and washcloth.

The MOST AMAZING STAFF EVER! Salvatore (Bellman) greeted us everyday with first class service! He needs to be promoted to General Manager! He was genuine, helpful, trustworthy and friendly! Wesley in the restaurant/bar gave superb service with a smile! My Mother and I will return just to see them and visit this beautiful hotel!! I will ALWAYS stay here when I visit Miami!! The front desk attendants were well groomed and friendly! The housekeeper on the 16th floor was so nice also! Our toilet overflowed when we first arrived to our room. The plumber was kind and the front desk moved us down the hall immediately to another beautiful room! The food and drinks were super tasty! The best Negroni and Calamari ever! It is convenient! Five star restaurants close by and a CVS next door! Simply the best!!

When we checked in, we were treated amazingly well. Nathan helped us with the check in process. He was very courteous and helpful explaining the layout of the facility.

the people who work in the hotel, specially a lady name Frescia at the executive lounge the kids at front desk were wonderful helpful and Dilip the concierge

The Location was great and the staff were exceptional from the moment you arrive to check in and checking. I loved that they helped with luggage handling from the vehicle to the reception and then to the room..